Reaching & Rooted, LLC

Fulfillment & Service Delivery Policy

Last updated September 2, 2026

Cancellation Policy

Month-to-Month or Retainer Services:

To cancel a monthly subscription or service with Reaching & Rooted, send a written cancellation request to [email protected] no later than 72 hours before your next billing date.

Cancellation requests made verbally, to an individual team member or founder's email address, or inside social media direct messages (DMs) including but not restricted to Facebook Messenger, Instagram, Discord, WhatsApp, or by SMS cannot be honored. Billing dates are mutually determined and can be found in your Service Agreement. It is your responsibility to take note of billing dates.

Project-Based, Bundled Services, or Fixed Term Agreements:

No formal notice of cancellation is required after project-based or bundled services have been completed/ executed and delivered, or at the end of a fixed term agreement of 60 days or longer.

If for some reason you wish to cancel service before the end of the term, send a written cancellation request to [email protected]

Please Note:

1. Cancellation before the full duration of the Service Agreement term does not reduce or waive the payment terms unless mutually determined otherwise at the time of cancellation.

2. In the event of early cancellation, where a portion of the total service fee is waived by mutual agreement as described above, all output and work product created by R&R in the course of fulfilling service up to that point will be your property, so long as the standalone value of those assets and work product does not exceed the amount paid.

3. Any work in progress will cease immediately upon notification of cancellation, and R&R, its subsidiaries, and its independent fulfillment partners are not responsible for their completion, effectiveness, quality, or results.

4. Reaching & Rooted reserves the right to terminate this agreement with no refund issued if any of the Client's content is deemed by Reaching & Rooted as misinformation, divisive rhetoric, or hate speech of any kind, as determined solely by the principals of Reaching & Rooted, in text, image, or video format, including but not limited to manuscript content and/ or marketing content, on any platform including but not limited to website, social media, content sharing platforms such as Patreon and Substack, private or public podcasts, live events, or any other public or private forum.

Refund Policy

All payments made to Reaching & Rooted are final and non-refundable except under the following conditions:

1. Where payment has been made but no Service Agreement has been signed.

2. Where the Refund & Cancellation terms of the Service Agreement allows it.

3. Where Reaching & Rooted is unable to fulfill services for reasons within their control, that are not due to actions initiated by the client, such as (but not restricted to): removal of R&R access to websites, applications, or other platforms necessary to the fulfillment of services; failure to respond to R&R communications; or any other actions which directly impede the ability of Reaching and Rooted to provide service.

Governing Agreement

This Fulfillment Policy is intended to provide general information regarding the cancellation and refund policies of Reaching& Rooted. Notwithstanding anything stated on this page, if there is any discrepancy or conflict between this Fulfillment Policy and a Service Agreement signed by th Client, the terms of the signed Service Agreement shall remain binding. The signed Service Agreement shall take precedence over any information contained on this website.

Contact Us

If you have any questions about these terms, contact us by email here:

[email protected]